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It's well known that Harley has been struggling for some time and sales have been declining steadily year to year. There’s just not a big demand for the bigger expensive touring bikes that make up the core of its model line. The company’s loyal base of older customers, who drove a Harley revival during the 1980s and 1990s, is aging and purchasing fewer new motorcycles.
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Michael left us a voicemail in response to that podcast episode. Being 28 years old and having an education and background in marketing, he felt he had some input on the matter. Many discussions such as this go on inside the Law Abiding Biker Patron Member only Private Facebook Group. It's nothing but bikers helping bikers and it's a troll-free zone, so get signed up. There are awesome and friednly bikers from around the world in that group.
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So, that's how this episode happened! Michael and I hooked up remotely and had a good straight-up “biker chat” on what's going on with Harley. Michael brings some great opinions and insight, so make sure you listen to this podcast episode.
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I wanted to add this about his and his father’s fear of Harley Dealerships:
The dealerships & HD corporation I have dwelt with have been awesome with the issues I ran into and fully honored the warranty and Extended Service Plan. The service & parts departments have been great. Bumpus Harley dealerships in TN, Smokey Mtn Harley dealership in TN, Southern Thunder in MS and Natchez Trace in Alabama. There has been an employee or two I came across that I didn’t jive with but all great experiences so far. You get to give survey feedback after service and always been honest with my experiences.